Study: ‘Formal’ communication channels improve efficiency, accuracy

Employees might prefer texting or a Slack chat, but that leaves room for costly misinterpretation. New research shows more traditional mediums, such as team meetings, lead to better results.  

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Informality has become an essential value in many workplaces.

As offices increasingly become homes for nap pods, office dogs, Ping- Pong tables, Hawaiian shirts and laid-back vibes, communication channels have become less formal, too. Unfortunately, lackadaisical comms could be costing your company dearly.

Quartz reports on a study conducted in Spain that found:

Manufacturing systems that use formal methods of communication, like meetings with set agendas and required participation, are more efficient and have fewer errors than those that rely on emails and phone calls.

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