Internal Survey: Overall employee engagement up 10 percentage points Although engagement is up, seniority, pay scale, industry, education, customer interactions, and other factors help determine who’s engaged and who’s not, Temkin pollsters found. By Matt WilsonFeb. 8, 2013 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.