Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

Also: Ad budgets face bigger decrease than during 2008’s recession, Berlin Cameron helps small businesses, Etsy encourages sellers to make fabric masks, and more.

Good morning, communicators:

Agency Berlin Cameron launched an effort to help small business owners struggling to stay afloat during the current crisis. It’s team is providing answers and advice through its #TakingCareOfSmallBusinesses initiative on Instagram:


How can you share your skills and expertise to help those struggling with their crisis responses?

 Here are today’s top stories:

Following backlash over data sharing and privacy concerns, Zoom has been scrambling to fix its default settings to regain consumer trust and stop “Zoombombing” incidents. Some organizations, including Tesla, SpaceX the New York City Department of Education, have already banned the videoconferencing platform.

In a blog post, the company’s founder and chief executive, Eric S. Yuan, wrote:

[We] did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying and socializing from home. We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways, presenting us with challenges we did not anticipate when the platform was conceived.

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