10 intranet metrics to monitor
To quantify your hub’s ROI, it’s wise to track employee satisfaction, content engagement and reduced business costs. Keep an eye on qualitative data, too.
What are the best ways to measure intranet success?
Start with these 10 key performance indicators:
1. Employee satisfaction
This is arguably the most subjective intranet metric, but it’s crucial to determine whether employees like the platform. The whole point of an intranet, after all, is to increase productivity by enhancing the employee experience.
How can this be measured?
Employee satisfaction surveys are the key here. Asking questions that will yield answers about intranet content, tools, design and overall efficiency can get you data, which you can turn into hard facts.
Example measurements:
2. Login numbers and time of use
How frequently are your colleagues using the intranet? Are they logging on at all? If so, how long are their sessions?
How can this be measured?
User logins and time of use can typically be tracked through analytics built into intranet software. If not, external analysis tools such as Google Analytics can be integrated into your system.
Most intranet software enables you to track these metrics on mobile apps as well.
Example measurements:
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