10 intranet metrics to monitor

To quantify your hub’s ROI, it’s wise to track employee satisfaction, content engagement and reduced business costs. Keep an eye on qualitative data, too.

Ragan Insider Premium Content
10 intranet KPIs

What are the best ways to measure intranet success?

Start with these 10 key performance indicators:

1. Employee satisfaction

This is arguably the most subjective intranet metric, but it’s crucial to determine whether employees like the platform. The whole point of an intranet, after all, is to increase productivity by enhancing the employee experience.

How can this be measured?

Employee satisfaction surveys are the key here. Asking questions that will yield answers about intranet content, tools, design and overall efficiency can get you data, which you can turn into hard facts.

Example measurements:

2. Login numbers and time of use

How frequently are your colleagues using the intranet? Are they logging on at all? If so, how long are their sessions?

How can this be measured?

User logins and time of use can typically be tracked through analytics built into intranet software. If not, external analysis tools such as Google Analytics can be integrated into your system.

Most intranet software enables you to track these metrics on mobile apps as well.

Example measurements:

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.