4 ways DaVita improved its intranet

Individualize the apps display. Modernize the search engine. Tell a joke. Hear how this health care organization reinvented its employee portal.

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Editor’s note: This story is taken from Ragan Communications’ distance-learning portal Ragan Training. The site contains hundreds of hours of case studies, video presentations and interactive courses.

Is your intranet just a link farm nobody actually goes to for news? One that makes searching for information all but impossible?

If you’re looking for a better approach, listen to Kristin Hayek. Hayek manages internal communications for DaVita, a 65,000-teammate health care organization in Denver.

In this Ragan Training video, “Transform your site into a place where employees want to get company news,” Hayek outlines how her organization transformed an internal “link farm” into a useful information portal that better informs employees.

She also tells how DaVita communicated the changes in its intranet, The VillageWeb, to employees.

“We really wanted people to understand how different this was,” Hayek says.

Here are a few lessons DaVita shares:

1. Individualize the home page

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