The 5 human-centered skills that have a big impact on workforce health and operations
Focusing on core elements of human interaction, and not on business processes, can help improve those same processes.
2020 and the first part of 2021 will go down as among the most challenging years ever for business. From wildly fluctuating customer demand to pressures to slash budgets, the trials just keep coming.
The summer can offer downtime for organizations to step back and reboot their work. For example, many higher-education institutions use the summer to plan for the fall semester and try to figure out how to come back from the upheaval. In order to recover from these difficult times, businesses should focus not only on ways to regain lost revenue, but also revive five basic, human-centered skills that are sometimes taken for granted.
Skill 1: Empathy
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