How the tech company TaskUs anticipated the pandemic with its remote-work planning

TaskUs, the global digital-services company, was in the process of building a remote-work infrastructure when the pandemic hit in March 2020. The intent was to expand its workforce geographically and emphasize employee diversity.

By using a cloud-based performance-management system, “we could send employees home to do a hub-and-spoke approach, where people could work both remotely in surrounding suburbs, or from a central office,” says Vice President of People Operations Brandy Rosner. The company, with 30,000 employees and based in New Braunfels, TX-based, purchased a range of equipment to support remote work, including cameras to video conferencing tools.

The initiative turned out to be prescient. The program, called the Cirrus Project, pivoted to help now-remote workers adjust to working from home. Now it’s being used in the company’s return-to-the-workplace efforts.