Ragan’s Game Changers on the future of crisis management and employee engagement
Insights from four Game Changer winners from Ragan’s Future of Communications Conference.
Insights from four Game Changer winners from Ragan’s Future of Communications Conference.
Nearly 60 percent of businesses have been hit by a crisis, yet only 54 percent have a plan in place to guide a response.
The five steps the airline should take to change public perception.
The next time your company faces a crisis, lighten the mood in the office with the songs on this list.
It’s not enough simply to have a plan in place; proceeding swiftly and genuinely engaging your angry audience are essential.
Preparation is essential, of course, but staying on top of changes in personnel is every bit as important.
Whether communicating with humans large or small, being respectful, humble and selfless goes a long way toward defusing difficult situations.
Not every bump in the road calls for all-out war. Here’s how to determine what level of response is appropriate.
Stark contrasts between actions there and the responses to Katrina and the BP disaster.
How to avoid being caught flat-footed when disaster strikes.
The carrier defended its slow recovery from a software glitch by attacking its tech vendors.
Tips on addressing leaks, aligning with legal and more.
The Weather Company CMO Randi Stipes explains where and how empathy can surface in your crisis strategy.
Managing change in tough times begins with keeping the information flowing to employees.
Strengthen your playbook with these strategic techniques.