Whether communicating with humans large or small, being respectful, humble and selfless goes a long way toward defusing difficult situations.
Your execs need your counsel now more than ever amid our current coronavirus pandemic. View this this presentation to hear how to manage with confidence, based on firsthand experience and findings from a new Peppercomm/IPR study.
Nearly 60 percent of businesses have been hit by a crisis, yet only 54 percent have a plan in place to guide a response.
The five steps the airline should take to change public perception.
The next time your company faces a crisis, lighten the mood in the office with the songs on this list.
It’s not enough simply to have a plan in place; proceeding swiftly and genuinely engaging your angry audience are essential.
Preparation is essential, of course, but staying on top of changes in personnel is every bit as important.
Stark contrasts between actions there and the responses to Katrina and the BP disaster.
How to avoid being caught flat-footed when disaster strikes.
Not every bump in the road calls for all-out war. Here’s how to determine what level of response is appropriate.
A bad decision, a cover-up, doubling down and then . . . blame your crisis comms folks.
Get up to speed on common chit-chat mistakes, find out which leadership style is most effective for your culture, and get your weekly dose of communication inspiration.
Accusations of widespread harassment, a state lawsuit and a poor initial response prompted an employee walkout. Here’s what to take away from this cautionary workplace tale.
How to help establish your story and brand position in today’s media landscape—a crucial preventative measure for brands to avoid crises and fight misinformation.
As audiences lose faith in media outlets, government and institutions, personal relationships with colleagues or an individual’s employer competes with expert insights.
