Whether communicating with humans large or small, being respectful, humble and selfless goes a long way toward defusing difficult situations.
Your execs need your counsel now more than ever amid our current coronavirus pandemic. View this this presentation to hear how to manage with confidence, based on firsthand experience and findings from a new Peppercomm/IPR study.
Nearly 60 percent of businesses have been hit by a crisis, yet only 54 percent have a plan in place to guide a response.
The five steps the airline should take to change public perception.
The next time your company faces a crisis, lighten the mood in the office with the songs on this list.
It’s not enough simply to have a plan in place; proceeding swiftly and genuinely engaging your angry audience are essential.
Preparation is essential, of course, but staying on top of changes in personnel is every bit as important.
Stark contrasts between actions there and the responses to Katrina and the BP disaster.
How to avoid being caught flat-footed when disaster strikes.
Not every bump in the road calls for all-out war. Here’s how to determine what level of response is appropriate.
Here’s why one crisis communications expert says there’s no going back to the old way of brand reputation management and crisis response.
The immediate need to play defense, provide robust media relations and careful holding statements can differ from the strategic approach required for long-term management.
Events big and small have been disrupted by the COVID-19 pandemic. Here are the lessons one PR pro is taking from a more personal event that had to be reimagined: her wedding.
You should already have a plan in place, but some situations require swift improvisation. Here’s how to whip up an effective plan in record time.
Monitoring news outlets and online mentions is just the beginning. Diligent preparation and identifying what will constitute a reputational disaster—not just basic complaints—are crucial.
