Whether communicating with humans large or small, being respectful, humble and selfless goes a long way toward defusing difficult situations.
Your execs need your counsel now more than ever amid our current coronavirus pandemic. View this this presentation to hear how to manage with confidence, based on firsthand experience and findings from a new Peppercomm/IPR study.
Nearly 60 percent of businesses have been hit by a crisis, yet only 54 percent have a plan in place to guide a response.
The five steps the airline should take to change public perception.
The next time your company faces a crisis, lighten the mood in the office with the songs on this list.
It’s not enough simply to have a plan in place; proceeding swiftly and genuinely engaging your angry audience are essential.
Preparation is essential, of course, but staying on top of changes in personnel is every bit as important.
Stark contrasts between actions there and the responses to Katrina and the BP disaster.
How to avoid being caught flat-footed when disaster strikes.
Not every bump in the road calls for all-out war. Here’s how to determine what level of response is appropriate.
Whether it’s sexual harassment, discrimination, workplace wrongdoing, or violence, a highly detailed response plan is essential for every organization, the consultant Erin Folk says.
Learn how communicators can respond to crises from within, and get encouragement on fostering more meaningful inclusion efforts.
Whether it’s sexual harassment, discrimination, workplace wrongdoing, or violence, a highly detailed response plan is essential for every organization, the consultant Erin Folk says.
The sugary cereal’s digital team initially tried to deny a writer’s aquatic discovery on Twitter. The prawny saga has become must-see social media entertainment.
As the pandemic enters its second year—and national cases plummet—what takeaways should communicators glean for the next public health emergency? Pros from Silicon Valley share their reflections.
