How Renown Health is fighting burnout and showing employees more love

The pandemic has stretched everyone to the max—but for health care workers, it’s been even more stressful.

Renown Health, a locally governed, not-for-profit integrated health care network serving northern Nevada, Lake Tahoe and northeast California, knows this all too well. And they’re taking active steps to prevent the alarming levels of burnout that have hammered hospitals around the world.

According to Suzanne Hendery, Renown’s chief marketing, communications & customer officer, an uptick in empathetic communication has been a cornerstone to keeping employees engaged during such a tumultuous time.

“We have dramatically increased our communications to all audiences, internal and external and with new partners, to successfully educate, inform and advocate through the pandemic,” she says.