This former Ragan reporter takes a close look at the association's current leadership situation—and wants to know why no one is doing the same.

James Gorman certainly didn't sugarcoat his attitude toward disgruntled employees. Was he too blunt or refreshingly honest?

Most are women and work for brands. Learn what they spend most of their time doing, and which social media sites are more successful.

Almost 80 percent of college students don't know how to scan a QR code, but this author thinks the trend will catch on. What do you think?

There are some weird rules about making certain words plural. Take note so you never mistake them.

Stop talking and start doing social media if you want to get hired, explains the firm’s senior VP of digital communication. Jason Wellcome tells you exactly what he’s looking for when hiring PR/social media talent. Hint: Strong writing is a must.

Don't bring your smartphone into the bedroom, turn the temperature down and invest in an eyemask for better rest at night.

Links that say "FAQ," "Resource" or "Tools" are ineffective, according to this Web usability expert.

The yogurt maker offends in an attempt to humanize its brand. Three ways for your brand to avoid making a similar mistake.

According to three of the companies that the Nielsen Norman Group named to its list of the 10 best intranets, culture trumps technology.

Your 'perfect' text needs surgery, if not an outright amputation. Here's what to excise—or lop off.

The queen of measurement lays out what you shouldn't waste your time with, and what to stop ignoring.

This three-part series offers an inside look at the intranets of Best Buy, Microsoft and SAS, as well as advice and best practices from the communicators behind them.

The new profile design isn't available for brands yet, but some are already taking advantage through personal profiles.

And how to take advantage of the opportunity once you do.

Internal PR could make or break your external strategy. Here's how to do it right.